Lantern support

A little help along the way.

Questions about setup, a result or a backup? Start here.

Contact support

Report a problem, request a feature, or ask a question using the Rivers Edge Software contact form. For questions, mention Lantern Retirement Planner. For problems, include the app version, macOS or iPadOS version, what you expected and the steps that led to the issue. Reports and feature requests are tracked privately; no GitHub account is needed. To help test the app before release, request beta access.

Keep your financial information private. Do not send statements, account numbers, balances, household details, provider tokens, passwords or encrypted vaults. A fictional example or a carefully redacted description is usually enough.

Getting started

Choose Explore an example to try a fictional household, or Guided setup to enter a plan. Review inputs and assumptions before relying on any projection. Open a month in Overview to inspect its cash-flow ledger.

Subscriptions and purchases

Lantern Pro is a shared annual subscription for iPad and Mac under the same Apple Account. Use Restore purchases in the app when changing devices. Manage or cancel your subscription in App Store account settings. For billing or refunds, contact Apple billing support. Free viewing, encrypted backups and recovery remain available after Pro expires; advanced recalculation requires Pro.

Saved plans and iCloud

Open Your plans to create, rename, or reopen a saved plan. Private iCloud sync is enabled by default in production builds, with encrypted local saving available if iCloud is unavailable. In Storage & privacy, check sync status, use Retry iCloud sync, or turn off Use private iCloud sync for this device. Keep an independent encrypted backup.

Backups and recovery

Use Storage & privacy to create a password-protected encrypted backup. Keep the backup password separately. The developer does not hold a recovery key and cannot recover a forgotten backup password. A PDF or spreadsheet export is a readable report, not an encrypted backup.

Optional AI and market data

Forecasts work without AI. AI assistance can be unavailable because of hardware, system settings, entitlements, quota or service availability. Tiingo research requires your own provider account and a token entered in the secure app field; do not send it to support. Manual entry and local imports remain available.

Correcting your plan

Review dates, ownership, units, observations and missing inputs. Use Update plan to preview and reconcile changes before saving. The app provides estimates and does not replace a qualified financial planner, tax professional, SSA benefit quote or insurer contract review.