Tell us what happened
Private beta requests, product questions, Windows or macOS beta feedback, bug reports, and feature requests are welcome. We aim to reply within two business days.
Contact support
Report a problem or ask a question using the Rivers Edge Software contact form. A real person reads every message.
Include diagnostics
Include the VPath version, operating system version, computer model, what you expected, what happened, and relevant Copy Diagnostics output from Help ▸ About VPath. Problem reports and feature requests can include up to three files total: JPG, PNG, or HEIC screenshots (5 MB each), or MP4, MOV, WebM, VPath documents, and NC/GCO/GCODE files (10 MB each).
Machining reports
For CAM or postprocessor discrepancies, include the machine and postprocessor, operation settings, generated G-code, and independent controller result. Never send a file you have not reviewed for confidential or safety-sensitive information.
Privacy requests
VPath itself collects no data. For access, correction, or deletion of information you voluntarily sent to us, use the contact form and begin the message with “Privacy request.” See the VPath Privacy Policy.